Privacy Policy

At Simply Garden Decor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, simplygardendecor.com. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless and personalised shopping experience. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, and payment details (e.g., credit card information processed via secure gateways).
• Transaction Data: Details about the products you purchase, including order history and payment method.
• Technical Data: Information such as your IP address, browser type, device information, and pages visited on our site, collected through cookies and similar technologies.
• Communication Data: If you contact our customer service team (e.g., via email at [email protected]), we may retain records of those communications.

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfil your orders, including shipping and payment processing.
• To communicate with you about your orders, account, or inquiries.
• To improve our website, products, and services based on your preferences and browsing behaviour.
• To send marketing communications (if you have opted in), such as newsletters about new products like Bramblecrest furniture or garden ornaments.
• To prevent fraud and enhance the security of our website.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted partners who assist in payment processing (e.g., Visa, MasterCard, JCB, PayPal), shipping, and marketing. These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose data if required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger or acquisition, customer data may be transferred to the new entity, subject to this Privacy Policy.

We only share data necessary for these purposes and ensure it is handled securely.

4. Data Storage and Security

Your data is stored on secure servers located in the United Kingdom and the European Union. We implement robust measures to protect your information:

• Encryption: All transactions are encrypted using SSL technology, ensuring that payment details are secure.
• Access Controls: Only authorised personnel have access to your personal data.
• Retention: We retain your data only as long as necessary for the purposes outlined, or as required by law.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously update our security practices to mitigate risks.

5. Your Rights

Under data protection laws (including GDPR), you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may update or correct inaccurate information.
• Deletion: You can request deletion of your data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications.
• Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as shopping cart and checkout processes.
• Analytical Cookies: Help us understand how visitors use our site (e.g., Google Analytics) to improve performance.
• Marketing Cookies: Used to display relevant ads based on your interests.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your data may be processed outside your country of residence. We ensure such transfers comply with data protection laws and are safeguarded by appropriate measures (e.g., EU Standard Contractual Clauses).

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date. Continued use of our site constitutes acceptance of any changes.

9. Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us:

Thank you for trusting Simply Garden Decor with your privacy. We are dedicated to helping you create your dream garden with confidence and security.