1. What products do you offer for creating an outdoor sanctuary?
We specialise in a wide range of high-quality garden essentials to transform your outdoor space. Our collection includes weather-resistant Bramblecrest furniture, elegant garden ornaments, bistro sets, ceramic decorations, children’s outdoor furniture and tools, garden lanterns, firepit sets, and practical items like compost, doormats, and furniture covers. Each piece is curated to help you create a beautiful personal oasis.
2. How long does delivery take to my location?
We process orders within 1-2 business days. For standard shipping (£12.95) with DHL or FedEx, delivery takes 10-15 days after dispatch. For free shipping on orders over £50 (via EMS), delivery takes 15-25 days after dispatch. We ship globally except to Asia and some remote areas.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
4. What is your returns policy?
We want you to be completely satisfied with your purchase. If you’re not happy with any item, you may return it within 15 days of receipt for a refund or exchange. Please ensure items are in original condition with packaging. Contact our customer service team at [email protected] to initiate a return.
5. Do I need to pay import taxes or customs duties?
For international orders (outside the UK), customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
6. How can I track my order?
Once your order has been dispatched, we will provide you with tracking information via email so you can follow its journey to your doorstep.
7. What should I do if I need to change my delivery address?
Please contact us immediately at [email protected] if you need to change your delivery address. We’ll do our best to accommodate your request if your order hasn’t yet been dispatched.
8. How is my order packaged to ensure it arrives safely?
Each product is meticulously checked and carefully packaged by our team to ensure it reaches you in perfect condition, no matter where you are in the world. We take special care with fragile items and furniture pieces.
9. Do I need to be home to receive my delivery?
We recommend having someone available to receive the delivery at your specified address. Our delivery partners will attempt delivery to the address provided. If you have specific delivery instructions, please include them when placing your order or contact us beforehand.
10. How can I contact customer service?
Our friendly customer service team is here to help with any questions or special arrangements. You can reach us at [email protected]. We maintain the attentive service of a local shop, despite our global reach.
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